As soon as your parcel is dispatched, we email you a tracking number. Orders are processed within 1–3 business days and delivered within 7–10 business days after dispatch, so your order arrives in 8–13 business days.
How to track your parcel
- Open your dispatch email from Village Wools and copy the tracking number.
- Paste it into 17TRACK, which follows the parcel from our fulfilment partner's warehouse to your door, or into the courier's website once the parcel is in the UK (the courier is named in your tracking updates).
Tracking usually starts updating within 24–48 hours of dispatch. If it has not updated for 10 business days, or your order has not arrived within 8–13 business days, email us at support@villagewools.com or use our Contact page with your order number and we will investigate with the courier. Customer service is available Monday to Friday, 9:00–17:00 (UK time); we aim to reply within 24 hours on business days.