Shipping policy
Shipping policy
Village Wools is owned and operated by ADVERTEX ADVERTISING RESEARCHES AND CONSULTANCIES LLC, a company registered in Dubai, United Arab Emirates (Licence No. 1054701), which operates the brand in the United Kingdom. This policy explains how we deliver your order.
Where we deliver
We deliver to all addresses in the United Kingdom: England, Scotland, Wales and Northern Ireland. We do not deliver outside the UK at the moment.
Delivery cost
Delivery is free on every order, with no minimum order value. Every parcel is sent as a tracked service.
Delivery times
- Processing: 1–3 business days. We check and pack your order before it leaves the warehouse.
- Delivery: 7–10 business days after dispatch.
- Total: 8–13 business days from the day you place your order.
Business days are Monday to Friday, excluding UK public holidays. Orders placed at the weekend are processed on the next business day. During peak periods (for example late November and December) delivery can take a few days longer; we show any current delay on this page and in your order confirmation.
Where your order ships from
Our products are made by selected manufacturers and dispatched from our fulfilment partner's warehouse in China. The delivery time above already includes international transit and UK customs handling.
Duties and taxes
The price you pay at checkout is the final price. All applicable taxes and import duties are included, and you will not be asked to pay anything on delivery.
Tracking
As soon as your parcel is dispatched you receive an email with a tracking number. You can follow your parcel on our Track your order page. Tracking usually updates within 24–48 hours of dispatch.
Changing your address
If you need to change the delivery address, email us at support@villagewools.com or use our Contact page as soon as possible. We can change the address until the order is dispatched; after dispatch the parcel can no longer be redirected.
Missed deliveries and returned parcels
If the courier cannot deliver, they leave a card or send a message with instructions for redelivery or collection. A parcel that is not collected or is refused is returned to our warehouse; in that case we refund the product price once the parcel arrives back, or resend it at your request.
Lost or delayed parcels
If your tracking has not updated for 10 business days, or your order has not arrived within 8–13 business days, email us at support@villagewools.com or use our Contact page. We will investigate with the courier and, if the parcel is confirmed lost, send a replacement free of charge or refund you in full. The choice is yours.
Damaged on arrival
If your parcel arrives damaged, please photograph the packaging and the item and email us at support@villagewools.com or use our Contact page within 14 days of delivery. We will replace the item or refund you in full, including any return postage.
Questions
Our customer service team is available Monday to Friday, 9:00–17:00 (UK time). Email us at support@villagewools.com or use our Contact page.
- Company: ADVERTEX ADVERTISING RESEARCHES AND CONSULTANCIES LLC
- Licence No.: 1054701
- Registered address: P.O. Box 624937, Dubai, United Arab Emirates
- Email: support@villagewools.com
- Customer service: Monday to Friday, 9:00–17:00 (UK time); we aim to reply within 24 hours on business days