Terms of service

Terms of service

Village Wools is owned and operated by ADVERTEX ADVERTISING RESEARCHES AND CONSULTANCIES LLC, a company registered in Dubai, United Arab Emirates (Licence No. 1054701), which operates the brand in the United Kingdom. These terms apply to every order placed on villagewools.com. By placing an order you agree to them. Please read them together with our Shipping policy, Returns & refund policy, Payment policy and Privacy policy.

1. About us

  • Company: ADVERTEX ADVERTISING RESEARCHES AND CONSULTANCIES LLC
  • Licence No.: 1054701
  • Registered address: P.O. Box 624937, Dubai, United Arab Emirates
  • Email: support@villagewools.com
  • Customer service: Monday to Friday, 9:00–17:00 (UK time); we aim to reply within 24 hours on business days

2. Placing an order

When you place an order we send you an order confirmation by email. This confirms that we have received your order; the contract between us is formed when we dispatch your order and send you the dispatch confirmation. We may decline or cancel an order, for example if a product is unavailable or a price was shown incorrectly; in that case we refund any payment in full.

3. Prices and payment

All prices are shown in pounds sterling (GBP) and include all applicable taxes and import duties. Delivery is free. Payment is taken when you place the order, through the payment methods shown at checkout and described in our Payment policy. We may change prices at any time, but changes do not affect orders already confirmed.

4. Promotions and discount codes

Discount codes cannot be combined unless we say otherwise, apply only to the products and period stated, and cannot be applied to an order after it has been placed. A promotional price shown next to a crossed-out price refers to our standard price for the same product.

5. Delivery

We deliver to UK addresses only, free of charge and tracked. Orders are processed within 1–3 business days and delivered within 7–10 business days after dispatch, that is 8–13 business days in total. Full details, including what happens with lost or delayed parcels, are in our Shipping policy.

6. Returns, cancellations and refunds

You can cancel an order before dispatch and return any item within 30 days of delivery, as described in our Returns & refund policy. Nothing in these terms limits your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

7. Products

We take care to describe and photograph products accurately. Colours may look slightly different on different screens, and measurements in size guides are approximate (±1 cm). If a product differs materially from its description, you can return it under section 6 and we cover the return postage.

8. Your account and information

You are responsible for giving us a correct delivery address and contact details. We cannot be responsible for a parcel delivered to an address you gave us incorrectly, but we will do what we can to help recover it.

9. Intellectual property

The content of this website, including text, photographs, logos and design, belongs to us or our licensors and may not be copied or used commercially without our written permission.

10. Our liability

We are responsible for losses you suffer that are a foreseeable result of our breaking these terms or failing to use reasonable care, up to the value of your order. We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by negligence, for fraud, or for your statutory consumer rights.

11. Privacy

We process your personal data as described in our Privacy policy.

12. Changes to these terms

We may update these terms from time to time. The version in force when you place your order applies to that order.

13. Law and disputes

These terms are governed by the laws of England and Wales. As a consumer resident in the UK you also benefit from the mandatory consumer protection rules of the UK. If you have a complaint, please email us at support@villagewools.com or use our Contact page first; we aim to resolve every issue within 5 business days. You may also use the UK Online Dispute Resolution or your local Citizens Advice service.

14. Contact

Customer service is available Monday to Friday, 9:00–17:00 (UK time). Email us at support@villagewools.com or use our Contact page.